Privacy Policy

1. Who we are

Clicktuitive (“we,” “us,” or “our”) is a behavioral health growth consultancy that helps addiction treatment and behavioral health providers measure marketing performance against admissions. You can reach us at info@clicktuitive.com.

This Privacy Policy covers our website (clicktuitive.com) and the Clicktuitive CMO Dashboard application (app.clicktuitive.com), together the “Services.” Where a section refers to our website, it also applies to the Dashboard unless a Dashboard-specific section below says otherwise.

2. Information we collect

When you submit a form on our website — for example, the “Book a Strategy Call” form — we collect the information you provide directly, which may include your name, work email address, facility or organization name, and any message you include.

We also automatically collect certain technical data when you visit our site, including:

• IP address, browser type, and device information.
• Pages visited, referring URLs, and approximate visit timing.
• Marketing attribution parameters, including UTM tags (source, medium, campaign, term, content) and ad-click identifiers such as Google Ads gclid, that are captured and stored with your submission so we can attribute the lead to the campaign that brought you here.

3. How we use your information

We use the information we collect to:

• Respond to your inquiry and schedule a strategy call.
• Understand which marketing channels and campaigns are most effective, using the UTM and ad-click data described above.
• Improve our website content and user experience.
• Comply with applicable legal obligations and protect our rights.

We do not sell your personal information to third parties.

4. Cookies and similar technologies

Our website may use cookies and similar technologies (including analytics and advertising tags) to recognize your browser, measure traffic, and remember marketing attribution data between visits. You can control or delete cookies through your browser settings; however, some features of the site may not function properly without them.

5. How we share information

We share information only as necessary to operate our business:

• With service providers who process data on our behalf (for example, email delivery, analytics, and CRM providers), under appropriate confidentiality and data-protection terms.
• When required by law, court order, or to protect our legal rights.
• In connection with a merger, acquisition, or asset sale, to the extent permitted by applicable law.

6. Data retention

We retain submitted lead information for as long as reasonably necessary to fulfill the purposes described in this policy, respond to your requests, and meet legal or regulatory requirements. You may request deletion of your information at any time by contacting us at the email address below.

7. Data security

We take reasonable technical and organizational measures to protect the information we collect, including transmission over encrypted channels and access limited to authorized personnel. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us at info@clicktuitive.com. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Children's privacy

Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Clicktuitive CMO Dashboard and Google user data

What we access. When you connect a Google Ads account to the Dashboard, and only with your permission, we access the following through the Google Ads API: your Google account email address (to show which account is connected), the list of Google Ads accounts you can access, and data from the accounts you choose to connect, including account names and IDs, campaigns, ad groups, keywords, search terms, location and schedule targeting, budgets, performance metrics (such as impressions, clicks, cost, and conversions), conversion settings, and change history.

How we use it. We use Google user data only to provide and improve the user-facing features of the Dashboard: reporting, analysis, and AI-generated explanations and recommendations. We make a change to a connected Google Ads account only when an authorized user in your workspace reviews and approves that specific change.

How we store it. Google access credentials are encrypted and stored only on our servers. Google Ads performance data is stored as daily and weekly summaries, and access is limited to the workspace and roles you authorize.

How we share it. We do not sell Google user data. We do not use or transfer it for advertising, including retargeting or personalized or interest-based advertising. We share Google user data only with members of your workspace you authorize, with Clicktuitive personnel assigned to your account, with service providers that host and operate the Dashboard (including AI model providers that process data to generate analysis for you) under confidentiality and data-protection terms, and when required by law. Clicktuitive personnel view your Google Ads data only with your authorization, when necessary for security or to comply with applicable law, or in aggregated form for internal operations.

Retention and deletion. You can disconnect a Google Ads account at any time from Data Sources in the Dashboard. This revokes our access immediately and stops syncing. We delete stored Google Ads data within 30 days of disconnection, or sooner on request to info@clicktuitive.com. You can also remove the Dashboard's access at any time at https://myaccount.google.com/permissions.

Limited Use. Clicktuitive's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

12. Call tracking and CRM data in the Dashboard

When you connect call tracking or CRM data to the Dashboard, we store it as daily totals only (for example, calls, answered calls, qualified calls, and admissions by source, campaign, and date). We do not store caller or patient names, phone numbers, email addresses, recordings, transcripts, or medical record numbers. Any totals under five are shown as “under 5.” Customers must not upload protected health information to the Services.

13. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@clicktuitive.com.